Information We Collect

When you engage with Veridian Flow's investment patience education program, we collect information that helps us provide personalized learning experiences and maintain secure communication.

How We Use Your Data

Your information serves specific educational and communication purposes that directly support your learning journey with us.

Primary Uses

• Delivering personalized investment patience education content tailored to your learning style
• Tracking your educational progress and providing meaningful feedback on your development
• Sending course updates, educational resources, and relevant market insights via email
• Scheduling and conducting one-on-one consultation sessions when requested
• Maintaining accurate records of your educational journey for continuity purposes

Secondary Uses

• Analyzing aggregate learning patterns to improve our educational content and methods
• Developing new course materials based on common student questions and challenges
• Ensuring platform security through monitoring and fraud prevention measures
• Complying with legal requirements and responding to legitimate requests from authorities

Data Sharing Practices

We maintain strict control over your personal information and share it only in specific, limited circumstances that support your educational experience or fulfill legal obligations.

Authorized Sharing

• Educational Partners: Occasionally, we collaborate with guest instructors or specialized educators who may access your progress data to provide targeted instruction
• Technology Providers: Our learning management system and email service providers process your data under strict confidentiality agreements
• Payment Processors: When you enroll in paid programs, secure payment systems handle your financial information according to PCI DSS standards
• Legal Requirements: We may disclose information when required by Canadian law, court orders, or to protect the rights and safety of our students and staff

What We Never Share

• Your personal information with marketing companies or data brokers
• Individual learning progress or performance data with other students
• Contact information for unsolicited third-party communications
• Financial information beyond what's necessary for payment processing

Your Privacy Rights

Under Canadian privacy law, you have significant control over your personal information. We've designed straightforward processes to help you exercise these rights.

Security Measures

We've implemented comprehensive security protocols to protect your personal information from unauthorized access, misuse, or accidental disclosure.

Technical Safeguards

• 256-bit SSL encryption for all data transmission between your device and our servers
• Regular security audits and penetration testing by independent cybersecurity firms
• Multi-factor authentication requirements for staff accessing student data
• Automated backup systems with encrypted storage in secure Canadian data centers
• Intrusion detection systems that monitor for suspicious access patterns

Administrative Controls

• Background checks for all employees with access to personal information
• Comprehensive privacy training for staff members handling student data
• Strict access controls that limit data access to job-relevant information only
• Regular security awareness training and phishing simulation exercises
• Incident response procedures for potential security breaches

Data Retention

We keep your information only as long as necessary to provide educational services and meet legal requirements, with clear timelines for different types of data.

Retention Periods

• Active Students: All personal and educational data retained while you're enrolled in our programs
• Completed Programs: Educational records kept for 7 years after completion for transcripts and certification purposes
• Inactive Accounts: Personal information deleted after 3 years of inactivity, with email notification beforehand
• Marketing Lists: Contact information removed immediately upon unsubscribe request
• Financial Records: Payment information retained for 7 years as required by Canadian tax law
• Support Communications: Correspondence kept for 2 years for quality assurance and continuity

Secure Deletion Process

When retention periods expire or you request data deletion, we use industry-standard methods to permanently remove your information from our systems, including secure overwriting of storage devices and verification that backups no longer contain your data.

International Data Transfers

Your personal information is primarily stored and processed within Canada. However, some of our trusted service providers may process data outside Canada under strict privacy protections.

Cross-Border Processing

• Email delivery services may route messages through servers in the United States under Privacy Shield or equivalent protections
• Cloud backup services operate within North America with encryption and access controls meeting Canadian standards
• Payment processors may use international networks but are bound by PCI DSS compliance requirements
• Any international processing occurs only with providers who contractually agree to maintain Canadian-level privacy protections

Policy Updates

We review and update this privacy policy annually or when we make significant changes to our data handling practices. You'll always know what's changing and how it affects you.

How We Handle Updates

• Email notification to all active students at least 30 days before policy changes take effect
• Clear explanation of what's changing and why we're making the update
• Prominent notice on our website highlighting recent changes
• Option to review previous versions of the policy for comparison
• Opportunity to ask questions or request clarification about new terms

Continued use of our services after the effective date of policy changes indicates your acceptance of the updated terms. If you disagree with significant changes, we'll work with you to address concerns or help you discontinue services in a way that protects your data.